Explore the AI Chatbot Platform
Explore the chatbot platform behind the conversation: how a bot is configured, which approach suits the task and what your team needs to manage it. Ask for a demonstration of the current service before agreeing a project.
Choose the right conversation approach
AI chatbots
Use a conversational approach for questions phrased in different ways. Plan the information the chatbot can use, its limits and a route to human help.
Rule-based chatbots
Guide people through defined questions and choices. Useful when the enquiry follows a predictable process and each answer has a clear next step.
Hybrid chatbots
Combine a structured journey with AI conversation where it helps. Keep essential questions and important decisions in a defined flow.
Evaluate the workflow, not just the feature list
Ask to see how a conversation is created, tested and updated. The management workflow matters because your business information will change after launch. Confirm who can edit the bot, who reviews enquiries and who provides ongoing support.
- Create and review a defined conversation flow.
- Check AI response scope and the information it can use.
- Test the visitor experience before making changes public.
- Confirm account access and the support arrangement.
Software access and implementation are separate decisions
The website introduces the chatbot service and helps you compare options. Customer dashboards are part of the application. Discuss whether your project needs team-led setup, customer-managed work or a combination, and confirm which access and capabilities are included in the agreed offer.
Confirm availability before relying on a capability
Demonstrations, integrations and account capabilities should match the service being supplied. Ask for the specific workflow you need to be shown, including its limitations and support requirements. Future product development is not an inclusion in an existing agreement.