Explore Chatbot Use Cases by Industry
Explore chatbot use cases by the questions people ask and the information your organisation can safely provide. Start with a focused enquiry workflow and confirm the requirements for your industry.
Find a relevant enquiry use case
Ecommerce
Published product information, store policies and shopper enquiries.
Healthcare
General practice information and administrative contact routes.
Education
Course information, application guidance and student enquiries.
Real estate
Published property information and agency enquiries.
Legal services
General firm information and an appropriate route to an adviser.
Finance businesses
General service information and enquiries for qualified staff.
Government
Public information and service-navigation requirements.
Evaluate the information and the limits
Decide which questions can use approved public information and which require an authorised person. Private records, individual advice and external actions need separate safeguards and an explicitly agreed scope.